Returns Policy

RETURNS POLICY

  1. GENERAL INFORMATION

1.1 If you are not 100% satisfied with your purchase, you can return it within 30 days of receipt and in saleable, unworn, unsoiled condition for a refund or like-for-like exchange (availability dependent due to limited edition nature of the products).

1.2 Returns are only accepted for products purchased directly from www.norepgear.com, if you have purchased from a third party or retail partner then they must arrange your return or exchange.

1.3 If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, both unwashed, unworn and scent neutral.

1.4 When returning items to No Rep Gear Ltd, please ensure the product is well packaged and protected from damage in transit.
  1. EXCHANGES
2.1 If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
  1. HOW TO MAKE A RETURN

3.1 Please send your garment, unused in its original packaging, along with a note detailing your name, order number and return/refund requirements to the following address:

RETURNS, No Rep Gear, 10 Woodbine Close, Branston, Burton-On-Trent, England, DE14 3FF

NB:

Please ensure that you dispatch your return with enough carriage for the item and that it is sent either tracked or signed for with proof of postage. No Rep Gear Ltd are not responsible for and are not liable for, any items lost in transit.  All carrier choice is at your own risk, we can not take responsibility for loss or damage caused by independent carriers.

3.2 Please allow up to 10 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.